Case Study

"We love the different dynamic and data-driven thinking the QR_ team provide when they are brought onto project with us."

Senior Project Leader, defense prime

Remedy bottlenecks delaying the release of new documents within the PLM system created by new Problem Report, Change Request, and Change Notice processes.

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Outcomes

Approval completion rate

100%

Document approvals completed

250

Change requests and approvals completed

500

Engineers supported

Engagement cost

£123k

A defence prime had bottlenecks delaying the release of new documents in their PLM system created by new Problem Report, Change Request, and Change Notice processes. A team of PDM coordinators worked at-elbow with the engineering teams to resolve them.

At-elbow change support

Assigned reviewers to all change objects
Acted as the point of contact pushing approvals and reviews required for documentation releases
Resolved bottlenecks limiting release throughput time
Reported change and release metrics back to the program

PLM ownership

Acted as PLM system technical support function
Worked as PLM system super-users
Created and up-issued documents after changes were approved
Authored Product Structure in PLM

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