Case Study

"You have really helped us get clarity around our complex requirements and helped us put a framework in place."

Uptime Centre Manager, global OEM

Reporting dashboard for live uptime centre.

Read the case study

Outcomes

Live status updates

150,000

Average vehicle uptime

98%

Powerwall display screen area

17.52 m²

Initially implemented across

211 dealers

5 countries

Engagement cost

£250k

A global OEM's uptime centre needed a reporting dashboard for live operations — turning real-time vehicle data into a powerwall the team could act on. Delivery was organised as a series of sprints with regular governance to ensure continued progress, split between pre-development scoping and active development.

Pre-development

Consolidated and agreed reporting requirements with stakeholders, translating them into user stories with fully defined unit tests
Interviewed 30 stakeholders across the business to understand which metrics support them and the business context of their team
Reviewed the technical architecture: data sources, access methods, refresh rates — captured in end-to-end process maps to visualise the IT architecture
Created and agreed an implementation plan to move from basic concept through to embedding and handover to the client BAU team

Active development

Designed dashboard UX, ensuring readability of each individual metric and a coherent overall story
Refined data to the most impactful metrics, building data pipelines and visualisations that draw the eye to key information
Translated all metrics into Qliksense as required by client tooling restrictions
Moved from manual and semi-automated analysis to self-sufficient real-time data pipelines
Re-focused on BEV products as corporate priorities shifted to specific business-critical customers
Refined and cleansed data through embedding to support agile feedback from live users
Supported hardware selection and tailored the dashboard to available options

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